Starting off with what matters the most to us– your privacy. You put your trust in us by using our services, and we value that trust. We prioritize our customers’ best interests and are transparent about the processing of the personal data of every individual who avails our services.
We always acknowledge, recognize and prioritize the importance of privacy of users and also of maintaining confidentiality of the information provided by its users as a responsible data processer and controller.
This statement might be amended from time to time, so we recommend you visit this page occasionally to make sure you are up-to-date with respect to where you stand.
Introduction
This Privacy Policy lays down the practices for handling and securing user's Personal Information (defined hereunder) by Rural Stay India. It also tells you about the exercisable rights in relation to your personal data and how you can contact us.
This Privacy Policy lays down the practices for handling and securing user's Personal Information (defined hereunder) by Rural Stay India. It also tells you about the exercisable rights in relation to your personal data and how you can contact us.
This Privacy Policy is an integral part of your User Agreement with Rural Stay India and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.
Definitions
For the purpose of this Privacy Policy, wherever the context so requires, "you" or "your" shall mean User; "we", "us", or "our" shall mean Rural Stay India or RSI.
This Privacy Policy is applicable to any person (hereinafter “User”) who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by RSI through any of its Sales Channels.
This Privacy Policy applies to every platform of ours, including the website, mobile website and mobile application (hereinafter collectively referred to as “Sales channels”).
Eligibility
You must at least be 18 years of age to transact directly with RSI and also to consent to the processing of your personal data. If a minor wishes to transact on RSI website and avail its services, such transaction shall only be made by a person of legal contracting age, i.e, legal guardians.
Users Beyond The Geographical Territory Of India
The data shared with RSI shall be primarily processed in India. By agreeing to this policy, you are providing us your explicit consent to process your personal information for the purpose(s) defined in this policy. In India or such other jurisdictions mentioned above, the data protection regulations may differ from those of your country of residence.
If you have any concerns in processing the data and wish to withdraw consent, you may communicate to us at ruralstayindia@gmail.com.
A refusal and withdrawal of consent by you for us to store and process your data may severely affect our ability to serve you properly and in such case, we may have tocancel the booking or unreasonably restrict us to service your booking which may further affect your trip or may compel us to cancel your booking
Legal Basis Of The Information We Collect
The information stated below is collected by us to be able to provide the services chosen by you and to fulfill our legal obligations, as well as to meet our obligations towards our Service Providers as per the Terms of Service.
"Personal Information" of User shall include the information shared by the User and collected by RSI for the following purposes:
a) Registration on the Website:
Information which you provide while registering on the Website, including, but not limited to, information about your personal identity such as name, gender, marital status, religion, age, display picture etc., your contact details such as email address, postal address, contact number (mobile or otherwise) and/or fax numbers. The information may also include data such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information, payment history etc.(as shared by you).
b) Other Information
Some other information, including but not limited to, might also be collected by us:
Transactional history- other than banking details- about your buying behavior and e-commerce activities;
Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services;
Data available in public domain or received from a third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (name, email address, friend list, profile pictures or any other information permitted to be received as per the account settings chosen by you) as a part of your account information;
Information pertaining to any other traveler(s) for whom you make a booking through your registered RSI account. In such cases, you confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to share the information disclosed to us.
Such information shall be strictly used for the aforesaid purpose only and in a lawful manner. User further understands that RSI may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. RSI will always redact all/any sensitive & confidential information contained in User’s passbook, bank statement or any other identity card submitted for the purpose of availing a service on RSI Website.
In case you do not wish to provide this information or opt for deletion of the information already provided, RSI may not be able to process the desired booking request. RSI will never share any of the above information collected including PAN card details, Vaccination status & certificate, Passport details, Aadhar Card details without your prior consent unless otherwise such act is mandatory by any law enforcement authority for investigation, by court order or any legal process.
How We Use Your Personal Information:
While making a transaction of a booking, we may use Personal Information including payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared by you and permitted to be stored with us. The information of travelers’ list as available in or linked with your account might also be used by us. This information is presented tothe User at the time of making a booking to enable you to complete your bookings effortlessly.
We may also use your Personal Information for several reasons including but not limited to confirming your reservations with concerned service providers, to keep you informed of the transaction status, to send booking confirmations, to send refund initiation etc. either via sms or Whatsapp or any other messaging service, to send any updates or changes to your booking(s), to allow our customer service to contact you, to customize the content of our website, mobile site and mobile app, to request for reviews of products or services or any other improvements, to send verification message(s) or email(s), to validate/authenticate your account in order to prevent any misuse or abuse and to contact you on your birthday/anniversary to offer a special gift or offer.
How Long Do We Keep Your Personal Information?
We retain your personal information in our database for as long as it is reasonably necessary for the purposes listed in this policy. In some circumstances your Personal Information may be retained by us for longer periods of time, for instance, when we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we make sure it is either securely deleted or securely stored and will no longer be used by us and the business.
Cookies And Session Data
a) Cookies
We use cookies to personalize your experience on our Website and the advertisements that might be displayed. Our use of cookies is similar to that of all other reputable online companies.
Cookies are small pieces of information that are stored by your browser on the hard drive of your device, allowing us to serve you better and more efficiently. Cookies allow accessibility by logging you in without having to type your login name each time (only the password is needed).
Cookies are also used to display advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on accommodations and/or destinations which may be of your interest
b) Automatic Logging of Session Data:
Each time you land on RSI Website, your session data gets logged in. Session data consists of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User being on the Website. Session data is collected by us because it helps us analyze User’s choices, browsing patterns, including the frequency of visits and duration for which a User is logged on. Additionally, it helps us diagnose problems with our servers and aids us administer our systems in a better way.
The above mentioned information cannot identify any individual personally. However, it shall be possible to determine User's Internet Service Provider (ISP), and the approximate geographical location of User's connectivity point through the above session data.
With Whom Your Personal Information Is Shared?
Your information is shared with the service providers of accommodations who are responsible for fulfilling your booking. You agree and understand that while making a booking with RSI you authorize us to share your information with the said service providers and suppliers.
It is pertinent to note that RSI does not authorize the Service Provider(s) to use your information for any purpose(s) other than fulfilling their part of service. However, how the said service providers use the information shared with them is beyond the authorisation and control of RSI. As the Service Providers process the information as independent data controllers, and, hence, we cannot be made accountable for the same.
In addition to the circumstances described above, RSI may disclose User's Personal Information if required to do so- by law in reference to any legal process, required by any enforcement authority for investigation or by court order; to conduct our business; for regulatory, internal compliance and audit exercise(s) to secure our systems; or to enforce or protect the rights and/or properties of RSI or any or all of its associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our or anyone else’s rights or properties, whether intentionally or otherwise.
Such disclosures might take place without your knowledge. In such case, RSI shall not be liable to you or any third party for any damages whatsoever arising from such disclosures.
User Generated Content
Users are provided with an option to submit their experiences through reviews and/or ratings. Though participation in the feedback process is entirely optional, you may still receive emails, notifications or messages through SMS, Whatsapp or any other messaging service for you to share your review(s).
The User Generated Content that RSI collects may be in the form of Review and Ratings, Question and Answers or Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A or photographs shall have a profile, which other Users will be able to access.
Protection Of Your Personal Information
All payments on the Website are secured. All Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a coding system that lets your browser automatically encrypt data before you send it to us. Our website has stringent security measures in place to protect the loss, misuse and/or alteration of Users’ information under our control. Once your information is in our possession we stick to stringent security guidelines to protect it against unauthorized access.
Withdrawal Of Consent And Permission
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on RSI website as entailed above at any time. If you choose to do so then your access to any or all of the Sales Channels of RSI may be limited and/or we might not be able to provide the services to you.
You may withdraw your consent by writing to us at ruralstayindia@gmail.com.
Changes To The Privacy Policy
We reserve all rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirements. You may submit concerns and/or queries regarding this Privacy Policy by writing to us at ruralstayindia@gmail.com
